Shipping policy
Return & Exchange Policy 🛍️
Thank you for shopping with Merova Store! Please read our return and exchange policy carefully:
General Returns 📦
You may return or exchange items if you have an issue with the order.
Make sure to check your items upon receipt (model, color, size).
Return Rules 📍
Eligible for Return/Exchange:
- All products except items listed below
- If you want to return one or more pieces from a multi-item order, receive the entire order and send the pieces you want to return
- Refunds will be issued after deducting shipping costs
Not Eligible for Return/Exchange:
- Bras
- Bra Sets
- Panties
These items cannot be returned or exchanged due to hygiene and safety guidelines.
Return Process 🔁
- Contact our customer support with your order details if you need a return or exchange
- Return shipping charges will apply
Contact Us 📞
Phone: 01000268861
Shipping 🚚
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Thank you
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